Privacy Statement
Privacy Statement
Our commitment includes transparency about our privacy practices. This includes the ways we collect, use, and disclose your personal information, and how you can contact us if you have questions or concerns regarding our privacy practices.
What This Privacy Statement Covers
This Privacy Statement addresses the following areas:
Personal Information We Collect
"Personal information" is defined as information about an identifiable individual according to Canadian privacy laws. Depending on our relationship with you, we collect various types of personal information which may include your identity and contact details, personal health information, and technical data from your interactions with our website. Business contact information is used solely for professional communications is not considered personal information.
How We Use Your Personal Information
We use your personal information to:
How We Share Your Personal Information
If you are a patient, we may disclose your personal information to other healthcare providers to facilitate your care, with your consent. We also share your information when legally required or permitted.
Service providers who assist us with various tasks, including payment processing and data storage, must maintain confidentiality and comply with privacy laws.
Your Consent
We collect, use, and disclose your personal information with your consent, or as required by law. Consent can be explicit or implied, depending on the situation and sensitivity of the information. Generally, we will seek your consent at the time we collect your personal information, either orally, electronically or in writing.
If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose their information as described in this Privacy Statement.
If you wish to withdraw your consent or limit access to your personal health information, please contact us. Withdrawal of consent may affect our ability to provide specific services.
Your Privacy Rights
At Angels Homecare Services, we encourage you to update us with any changes to your personal information as needed. We generally do not update your personal information unless it's necessary for providing our services.
You are entitled to request access to the personal information that we have on file for you, including any data that has been collected, used, or disclosed. We are committed to providing access to this information as required by applicable laws.
If you believe that any of the personal information we hold is inaccurate or incomplete, you are welcome to request an amendment. We will correct your information upon verification of the claim.
For the processing of requests to access or correct your personal information, we may ask for sufficient identification to confirm your identity. This identification will only be used for this purpose. Should there be any fees associated with accessing your personal information, we will provide you with an estimate beforehand.
If you are not satisfied with how we manage your request regarding your personal information, you have the right to file a complaint. For health privacy issues, this can be directed to the Information and Privacy Commissioner of Ontario. For other privacy concerns, the complaint can be made to the appropriate federal or provincial privacy commissioner.
We are committed to ensuring your privacy rights are respected and that your personal information is managed with care.
Our Use of Cookies
We use cookies and other similar tracking technologies, such as web beacons and tracking pixels, to increase the functionality of using our website and for internal analytical purposes, such as to assess traffic on our website and understand how users interact with our website.
We may engage third-party service providers to facilitate the browsing on our website or to help us analyze how our website is used. The use of cookies or similar technologies by these third parties is governed by their privacy policies.
Google Analytics
Our website uses Google Analytics, a service from Google, Inc. that uses cookies. The information collected by the cookies (which includes your IP address) is transferred to Google and is stored and proceed by Google in the United States. Google uses the information to provide us with an analysis of your use of our website and overall website use and traffic patterns. You can opt out of Google Analytics by downloading the Google Analytics Opt-out Browser Add-on. By using our website, you understand and acknowledge our use of Google Analytics.
Retention and Storage of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, and as permitted or required by law. We (and our service providers) only process your personal information within Canada.
Information Security
At Angels Homecare Services, we have implemented a variety of physical, organizational, contractual, and technological security measures to protect your personal information from loss, theft, unauthorized access, use, or disclosure. These measures include:
While we strive to ensure these safeguards are effective, no security system is completely impenetrable. A breach of security can lead to risks like phishing and identity theft. In such events, we act promptly to mitigate the risks and will inform you of any real risk of significant harm, or as otherwise required by law.
If you have concerns that your personal information may not be secure, please contact us immediately.
Changes to This Privacy Statement
This Privacy Statement is subject to changes, which take effect when posted on our website. We will notify you of any significant updates.
Contacting Us About Privacy
If you have any privacy-related questions or concerns, our team is here to help:
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