Accessibility Statement

Angels Homecare Services is dedicated to fostering an inclusive atmosphere that welcomes everyone, including those with disabilities. We support the objectives of the Accessibility for Ontarians with Disabilities Act (AODA) and have implemented a series of policies, procedures, and practices compliant with AODA's accessibility standards. These include, but are not limited to:

Assistive Device Usage
Angels Homecare Services is committed to assisting clients who rely on assistive devices. We strive to provide necessary assistive tools wherever feasible; such devices include Bell Relay Services, a user-friendly website, and provision of documents in accessible formats upon request.

Communication
Our approach to communication considers the specific needs of individuals with disabilities, ensuring they fully understand both the content and the purpose of our communications. This includes offering documents in appropriate formats. Additionally, our website is designed using advanced industry practices to ensure maximum accessibility and effective communication.

Support Persons and Service Animals
Angels Homecare Services accommodates clients with disabilities who use service animals or require support persons. We guarantee access for support persons and service animals to accompany clients with disabilities at all times on our premises.

Feedback Process
We welcome feedback on how our services are delivered to people with disabilities. Clients can submit feedback via telephone, letter, or email. Angels Homecare Services commits to providing accessible communication formats upon request, and all feedback will be reviewed by our management team.

Training
Our staff receives thorough training on policies, practices, and procedures related to the provision of our services to individuals with disabilities. Training covers the use of assistive devices we provide, communication with clients using such devices, addressing accessibility issues that clients may encounter, and adhering to the standards of the Accessibility Standards for Customer Service Act.

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